Warranty Policy
Silk Systems SSD WARRANTY POLICY
Thank you for your continued support and purchase of your Silk Systems SSD.
The warranty period will immediately take effect starting from the date of delivery. Please be aware that the warranty policy is only applicable to products that have experienced failure when operated under the intended use and function. Silk Systems will not be liable for any damage occurring to the product when operated outside the specified guidelines. Silk Systems supports our products according to the following criteria.
- 1 year full product replacement if issue is a material/design problem.
- Customers can specify if they would rather have their existing product repaired rather than replaced.
- 3 years free repair and 1 year free material replacement if proven material problem. If the failure is not a material problem there will be a charge.
- 5 years free repair. Materials will be charged according to the failure.
- Extended warranty can be discussed separately according to the contract based on customer’s requirements.
Disclaimer
- Flash Memory material validity and longevity is based on the PE cycle and write usage per material type.
- Beyond the material PE cycle is not considered a material issue
- For firmware or software related problems, the same product will be returned back to the customer.
Items customers need to be aware of :
- Please backup the original data on the product before sending for RMA service.
- Silk Systems is not responsible for customer’s data or the loss of data.
- Silk Systems reserves the right to use substitute parts should the original parts no longer be available.
- The replacement product is subject to availability.
Replacement of PRODUCT will have the same part number as the part received, unless prior authorization is obtained to substitute another part number. The same material will be used by Silk Systems for repair or replacement regarding the appearance of the product if there is severe damage (such as broken case, plates burned, etc.)
Repair Period
Under normal circumstances with standard products, Silk Systems will repair or replace the defective PRODUCT within two weeks from the day of receipt. However, postponement of repair or replacement caused by accessories being incomplete, material availability or transportation delay, the customer will be notified.
Limited Warranty
Any mishandling or operation beyond the said specifications and guidelines, voids the warranty policy.
Any damage to the product that is the result of abnormal operation or fatal error caused by improper installation/testing, environmental conditions, failure to verify the supplied power, usage not in accordance with product instructions, label tampering, repair, or alteration voids the warranty policy.
Any product which has been modified or original identification markings have been removed, altered or obliterated, or the label or screw on the casing of the product is removed or broken; OR Any product usage of which has reached its write endurance limit, as measured by the SMART attribute.